Payment and Delivery Info
Tracking your order
You can simply track your order from our website directly and get the relevant tracking information or log in to your preferred courier website and track shipment, view your order status, You will also receive an email, once your package is shipped, detailing the tracking info (if optional). If you need any assistance feel free to contact us. If you don’t receive an email following the order process, please check your Junk Mail folder.
Guaranteed Delivery (tracked orders only).
If by any chance, your order hasn’t arrived within 5 business days, you’ll qualify for a free reship (tracked orders only). However, if the product has been confiscated by customs, We will offer a reship as we thrive to send all orders 100% discreet.Please note that we DO NOT offer a reship service to Norway, Sweden, Finland or Kuwait– Due to the higher proportion of customs confiscations, you order from these countries at your own risk.
All our orders will get dispatched within 24 hours at most after payment is received, Once the parcel is dispatched we provide you the tracking number to trace parcel movement; All parcels are discreet and secure.(Jiffy bags & Boxes or Envelopes)
Standard Shipping is $40 on all orders.
For US nation wide, We deliver through all 50 states, all orders should arrive in 24 hrs from our experience. Orders to Canada,Europe,UK & UAE are usually delivered within 48 hours.
All parcels are dispatched in secure, discreet and unbranded packaging. Please note that as per our Terms and Conditions it is your responsibility to know your local laws and customs regulations, but in 99% of cases there are absolutely no delivery problems for orders.
We will resend any lost parcel.
Please contact us if your item has not been delivered within 2 working days within the USA, or 3 working days for the rest of the world and we will see into it. Please include your order ID and tracking number in your message to us.
Returns & Replacements
In the unlikely event that you receive the wrong product or shipment does not meet your expectation, Simply notify us so we can arrange an exchange. This will be processed as soon as we have received and checked the incorrect product. Due to the nature of the business, Once your order has left our facility you will not qualify for any refund or return, so please bear in mind that all sales are FINAL. You have from the time of purchase to the time of dispatch to cancel or amend your order. A 10% surcharge will apply to any cancellation.
We do offer interstate and world wide shipping which is very SAFE-RELIABLE-DISCREET and We give guarantee that your order will make it through customs of your country.
- NB ~ Make sure there are no errors with your email address, shipping address and phone number we don’t want orders shipped to the wrong addresses or to the wrong persons.
- 100% Risk free and Safe delivery to both Home and P.O Box Addresses.